No Bull Business Blog

3 questions that will boost motivation - and business

Excerpted from the Executive Report: Why Good People Jump Ship

Involved employees are motivated employees. So how do you make sure they're involved? Ask employees these three questions and you can boost morale and business:

1. Can you tell me our top three goals for this year? (To analyze the level of engagement, people need to be on the same page.)
2. If you were competing against our company, what would you do? (Managers are often surprised to learn that employees know right where the weaknesses are.)
3. What is currently impossible to do that if it were possible would change everything? (This forces people to think is there something different we can do? What drives us crazy and how can we fix it?)

DIGGING DEEPER
Making sure your best people stay is key to boosting business. To get help doing that, read the Executive Report: Why Good People Jump Ship - and What You Can Do to Keep Them

Are you stressing out your employees?

Excerpted from the Executive Report: Why Good People Burn Out – and How You Can Stop It

As much as you and your employees don't want to suffer from stress and burnout, you could be the "cause" of the stress. Here are some things to watch out for:

• Setting unrealistic goals. Imposing highly ambitious goals on employees will daunt and discourage, rather than motivate, them. If you have tough goals they must achieve, break them into smaller parts before presenting them.
• Looking at the dark side. If you always look at the downside or harp on what's wrong - and allow others to do it - you can bet employees will become de-motivated and stressed. Instead, mention the bright side of every tough circumstance you and your people face. Encourage employees to suggest changes for things they don't like.
• Us vs. them talk. Managers often don't want employees angry at them, so they unintentionally remove themselves from potential guilt. (For instance, "I fought for your pay raise, but you know HR makes the final decision.") Leaders need to stand behind decisions they've made or have been made regarding their employees.
• Allowing some people to slide. Managers who let poor performers get by or allow bad behavior to continue will derail good employees. Confront those issues until they're fixed or gone.
• Talking more than you listen. Whether you deliver bad news or offer an opposing opinion, your employees will want to vent about it. Let them, because that may be all they need to get over it.
• Jumping to conclusions. One person rarely knows how another person feels, so avoid telling employees how they should react or feel in any situation. Let them react and then talk about solutions.
• Poor listening. Nothing is more irritating than not being heard. Paraphrase, take notes or do anything to show employees you care.
• Reacting to anger or anxiety. This only adds fuel to the fire. Instead, keep an even tone and deal with similar situations uniformly.
• Bad habits. Ask a trusted colleague (or loved one), what habits you have that can get on people's nerves.

DIGGING DEEPER

So, are your employees stressed out? Find out what you can do by reading the Executive Report: Why Good People Burn Out – and How You Can Stop It.

The dangers of Facebook, Twitter, blogging in the workplace

Excerpted from the Executive Report - Facebook, Twitter and Your Employees: The Dangers of Social Networking

Employees are flocking to social network sites. Every organization needs to have a written policy on use of social networking sites by employees - for the good of both employees and the company.

A recent Harris Interactive survey found that just under half (48%) of U.S. adults have either a MySpace or Facebook account.

Usage statistics are much lower for Twitter, with only 5% of Americans saying they currently use it. But that number doesn't tell the whole story.

Twitter grew 1,382% year-over-year as of February 2009, registering a total of just more than 7 million unique visitors in the U.S. for the month.

As you might expect, there are substantial differences in who is and who isn't using these selected social networking sites:

• Three-fourths of those ages 18-34 (74%) have a Facebook or MySpace account, but this quickly drops off the older people get. Just under
• one-quarter (24%) of those ages 55+ have an account.
• Tweeting's also more common among the young, but not by much; only 8% of 18-34-year-olds use Twitter, while 7% of those ages 35-44 use it, 4% of those ages 45-54 and only 1% of those ages 55+ use it.
• While men and women use Twitter at the same levels (5% each), women are more likely to have a Facebook/MySpace account (52% vs. 45%).
• There's also an educational difference in usage of MySpace and Facebook. Two in five people with a high school degree or less (40%) have a Facebook or MySpace account, compared with 55% of those with some college and 52% of those with at least a college degree.

DIGGING DEEPER
To protect your company and employees, it's smart to have a policy to explains what's acceptable and what's not. To find out more, get the Executive Report - Facebook, Twitter and Your Employees: The Dangers of Social Networking

Prima donnas: Are they worth keeping?

Excerpted from the Executive Report: The 7 Most Disruptive Workplace Issues - and How to Handle Them

No question, prima donnas are often valuable to companies. Start-ups especially benefit from the high-powered energy that prima donnas can bring to the table.

But there are times that these employees are simply more trouble than they're worth. And then management has a critical decision to make.

A few questions to ask:

• What's this person's effect on morale? Did good employees jump ship because of this person's behavior?
• How much extra staff time is spent dealing with this person?
• Is he/she really the only employee who can handle this assignment?

The answers will indicate whether it's appropriate to make internal adjustments or end the relationship. Sometimes, jettisoning the top-performing prima donna may be less painful than managers fear it's going to be.

Other employees (rejoice) step up to fill the vacuum, and morale gets a boost.

There's an old saying: "The cemetery is full of indispensable people." That sort of puts it back in perspective.

DIGGING DEEPER
Keeping employees focused has gotten more difficult. So no manager can afford the distractions that a disruptive employee causes. Get the help you need in the Executive Report: The 7 Most Disruptive Workplace Issues - and How to Handle Them

No more raises: 5 ways to motivate employees

Excerpted from the Executive Report: Motivating Without Money: 91 Inexpensive Ways to Keep Employees Happy

 

There will be very few raises this year, but there are still ways to motivate employees and boost morale. Here are five ways:

1. Make your people the face of your organization. You have to advertise anyway, so why not put their smiling faces in your ads or feature them in company publications, such as newsletters.
2. Give shiny cars. You can buy express car washes for about $5. So for $100, you can give 20 employees clean cars.
3. Add a handwritten note to your employees' paychecks from time to time. Highlight something they did, how you felt about it and the effect it will have on the company, co-workers or customers. For instance, "Jill, your perseverance helped us find the software bug. I'm proud you're part of my team. You saved us a lot of time and money."
4. Give employees space to do their own bragging. Put up a large bulletin board and invite them to fill it with certificates, newspaper clippings, artwork and other noteworthy items about themselves or their loved ones.
5. After someone puts in an extra effort, send a care package home to the employee's family. Include items with the company logo and passes for all family members to see a movie.

 

DIGGING DEEPER
Motivating employees is a never-ending job for managers. But there are plenty of ways to do it. For more ideas, read the Executive Report: Motivating Without Money: 91 Inexpensive Ways to Keep Employees Happy.

Is delegating a dirty word?

Excerpted from the Executive Report: Taking Control - 163 Ways to Save Time.

Delegating is a dirty word to many people.

Because doing it properly takes time and energy, they often think: "In the time it would take me to teach someone else to do this task, I could do it myself."

Or: "The only way I can be sure this task will be done right, is if I do it myself."

Here are two reasons to toss out both those ideas:

• Look at the big picture. While it may take more time than you'd like to explain how to do the task the first time around, it will save huge amounts of your time in the long run.
• Perfectionism is one of the biggest time-wasters. Are there some tasks that need to be perfect and require your expertise? Absolutely. But there are so many more tasks that don't need to be perfect, and where "good enough" is just fine. Productive people know how to tell the difference - and so can you.

DIGGING DEEPER

For most managers, working harder really isn't an option. But they try to do it anyway. But there are plenty of ways to streamline your job, eliminate distractions and get others involved. For help, read the Executive Report: Taking Control - 163 Ways to Save Time.

Get a grip – toss the paperwork

Excerpted from the Executive Report: Get More Done in Less Time

 

Even though a lot of communication comes via e-mail, we're still not a paperless society. And the paperwork that flows into our office can kill productivity if handled poorly.

 

Here's how to tame some of the paper:

• Sort and handle papers in the inbox only twice a day.

• Throw out rough drafts once the final is done.

• Highlight the important info on a document to avoid having to sift through it again.

• Toss memos immediately after you mark the date and info on a calendar.

• Request summaries and recommendations with lengthy reports. And create them when you write your own reports.

• Keep these folders to file what you receive and don't toss

• • To do (for things that must be acted on by the end of the day
  • Reading (for long reports and industry publications)Personal (for the good-to-know stuff
  • Training (for useful info on personal and professional development)
  • Upcoming events (details you need that aren't written on the calendar)
  • Projects (one for each that is current)

• If you put something aside more than three times, ask "How likely will I ever need it?" If the answer is "Not likely," toss it.

DIGGING DEEPER

Getting leaner means being more efficient. Good managers can’t afford to waste time. For help, check out the Executive Report: Get More Done in Less Time.

When an employee has a 'bad attitude'

Excerpted from the Executive Report: The Supervisors Guide to Managing and Motivating Difficult Employees. 

 

Identifying and correcting behavior often can be more difficult than dealing with performance.

 

Difficult employees are often characterized as having a "bad attitude." Identifying employees that way is a bad starting point for implementing change. What's a "bad attitude"? How is it measured? What standards will you use to determine if it has changed?

 

In short, "attitude" shouldn't be in your supervisor's vocabulary, but "behavior" should. Here's why: You can make behavior a part of performance - with the same types of standards you use for performance.

 

Suppose an employee refuses to cooperate with others or won't follow instructions or argues with customers, or all of the above.

 

That type of employee commonly fends off criticism by saying, "But I do my job."

 

Your answer: "Behavior is a crucial part of your job. So if you can't cooperate, in fact you're not doing your job."

 

To complete the loop, you can make cooperation (with you, other employees, customers, etc) a crucial component of the employee's job description.  Here's a typical statement used in a job description or as a standard laid out during a performance evaluation:

 

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and managers.

 

The greater the importance behavior is to the job, the greater the percentage this standard will apply to the job - whether it's 10%, 25% or 50%. You make the call on it and make sure the employee understands the percentage and the standard.

 

What you'll have done is take the vague "attitude" problem and turn it into something defined and measured. And it gives you a rebuttal to the person who says, "But I do my job."

 

Usually, the person who says that is doing the job at some minimum standard - while driving everyone else crazy. The answer: Raise the standard, to include behavior. Then your response is: "No, you're not doing your job."

 

DIGGING DEEPER

It doesn't require the greatest skills to manage good employees. They have initiative, jump in where needed and don't need someone looking over their shoulder. The people who are a drain on the workplace are the difficult employees. To get help with them, read the Executive Report: The Supervisors Guide to Managing and Motivating Difficult Employees.

It's OK not to be polite

Excerpted from the Executive Report: Executive Phone Skills for Business - A guide to clear, concise and effective business conversations. 

 

Saying you're sorry is almost always the polite thing to do. But when it comes to business, don't apologize for calling someone.

 

You wouldn't be calling them if it wasn't important, so don't start the conversation apologizing for "bothering" them.

 

It immediately weakens your position.

 

The reason you're calling them is because what you have to say is important - to them and to you. It's business and you wouldn't have "bothered" them if you didn't need to.

 

So exchange pleasantries and cut to the chase.

 

DIGGING DEEPER

The phone is a critical tool in business, yet most people make the most of their phone calls. There is a guide that will help. Read the executive report: Executive Phone Skills for Business - A guide to clear, concise and effective business conversations.

The truth is ... honesty motivates

Excerpted from the Executive Report Motivating Employees: What Every Manager Needs to Know.

 

The best way to motivate employees - tell the truth.

 

When telling the truth is the norm, it's easier for people to be motivated to do their work to the best of their ability.

 

When employees know the boss will be candid with them if their performance is found wanting, they don't worry about interpreting hidden meanings, innuendoes or non-verbal language to decide if the boss is unhappy with them. They can focus on their work and not worry about dark plots.

 

For managers and supervisors, telling the truth is doubly important. Their credibility is their most important leadership asset. Without trust in the manager's credibility, employees don't feel motivated to perform. And even if they did, they don't expect good performance to be recognized, rewarded or appreciated.

 

DIGGING DEEPER

Motivated employees are happier and deliver higher productivity and performance. How do you motivate them? For help, check out the Executive Report Motivating Employees: What Every Manager Needs to Know.

 

Burning out: 78% say it’s happening to them

Managing employees is getting tougher every day and keeping the staff focused and energized is difficult.

 

More than 78% of employees say they're feeling burned out at work. Smaller staffs and increased workloads are increasing stress and hurting morale, says a CareerBuilder.com survey.

 

In fact, 46% say their workloads have increased in the past six month and 45% describe their current workload as heavy or too heavy. So it's not surprising 23% of workers are dissatisfied with the current work/life balance.

Digging Deeper:

Some organizations hum along like a well-oiled machine while others don't. Time and again the answer lies in the effectiveness of frontline managers. Avoiding dumb mistakes that destroy teamwork and efficiency is ultimately the key to success. Check out the Executive Report: 6 Dumb Ways to Kill Employee Morale - And What You Can Do to Fix It.

You can teach a bear to dance, but it will always dance like a bear

Excerpted from the Executive Report: Why Good People Jump Ship - and What You Can Do to Stop Them. 

Perhaps more than any other aspect, trait or quality, employee retention hinges on a good job fit.

Remember: You can teach a bear to dance, but it will always dance like a bear.

Consider this real-life example: A small, bottled-water company in the mid-Atlantic region was trying to grow. It had some early success using some of its delivery drivers as salespeople to drum up new business at grocery stores and other retail outlets the drivers were already familiar with.

Then the company tried to expand the sales effort by including all drivers. The company offered significant training and a handsome sales commission package. Yet managers were stumped as to why more of the drivers weren’t able to succeed in their new roles as salespeople.

Was it a poor fit? It’s a fair question to ask.

When fitting an employee to the job, the first question to ask is: What is the benchmark? What does it take to be a top performer in this position? Then: Which of these characteristics does the employee already have and which does he/she need training on?

It’s all about fitting a square peg into a square hole. But because managers are dealing with people and ever-changing work roles, it’s not quite as simple.

A clear job description is essential. So is gaining feedback from the employee on his or her strengths and weaknesses, then playing to the strengths first. That builds early success and sets the stage for future success.

Another question to ask: Is the job description realistic?

DIGGING DEEPER
Keeping good people isn't an accident. It takes good managers who know how to create an environment that employees see challenging. For more help, check out the Executive Report: Why Good People Jump Ship - and What You Can Do to Stop Them.

The secret to better business writing - revision

Excerpted from the Executive Report: Business Writing: A Guide to Clear, Concise and Effective Writing.

Successful business writing is all about revision. A first draft only requires you to put down your thoughts on paper or a computer screen. But the fine-tuning of your document occurs when you revise what you’ve written. This might sound like a lot of work, but it doesn’t have to be. Follow the steps outlined here for successfully revising your document: 

Step into the reader’s shoes. Read over your letter from the reader’s point of view. Is it easy to locate the main message – or is it getting lost in a lot of “throat clearing?” Is the main message near the beginning of the letter – or does the reader have to wade through three or more paragraphs before learning what the letter is about?

Analyze your language. If you’re unsure how your language will sound to the reader, read the letter out loud. Is it chatty? Academic? Bureaucratic? Are some of the words – or sentences – open to other interpretations? If the letter doesn’t flow smoothly when you read it out loud, you’ll want to make some changes.

Look for sequence. As you read over the letter, check to see that your ideas follow each other in a natural sequence. The ideas you express in the letter should flow seamlessly from paragraph to paragraph.
Take a close look. Once you’re sure the content of your letter reads exactly the way you want it, look it over carefully for any mistakes. Your credibility depends on the spelling and grammar being error-free. Go ahead and use spell check – but don’t rely on it. Spell check can only tell you whether you’ve used the right part of speech. It can’t pick up mistakes such as ‘bare’ for ‘bear.’ 

Check the format. Successful letters that encourage the reader to take action are visually easy on the eyes. That means: Make use of white space. Keep paragraphs short and use italics, bold and underline when you can. Check that your bullets (if used) are lined up properly. Make sure your font is easy to read and when you print out the letter, check that the ink is clear and dark.

DIGGING DEEPER
Writing clearly and concisely is key to be successful in business. This writing guide can help: Business Writing: A Guide to Clear, Concise and Effective Writing.

10 Mistakes Rookie Managers Make Most Often

Excerpted from the Executive Report - Motivating Employees: What Every Manager Needs to Know

Managing is hard work – motivation is even more difficult.

Many managers and supervisors were promoted into their jobs simply because they were the best at performing a set of specific tasks among a team of people.

However, becoming a manager requires different skills, skills that the recently promoted employee may never have been trained to do.

No wonder so many mistakes are made.

Here are 10 typical mistakes made by first-time supervisors:

1. They persist in still doing their old jobs, rather than their new ones. As a result, they don’t delegate; they burn themselves out while the people who report to them can’t grow and thus feel unmotivated.
2. Out of a sense of insecurity, they sometimes view smart new people as competition, rather than assets. As a result, this de-motivates the people who could well represent their best hope for making the team a success.
3. They can be so afraid of making a mistake that they make no decision at all. By their indecisiveness, they lose the respect of their people – and with the loss of respect comes the loss of any chance to motivate people.
4. They fail to consider the consequences of their promotion on their former relationships with teammates. You can’t be best friend with a subordinate.
5. As a result of these factors, new managers play favorites based on former friendships. That destroys the morale and motivation of everyone else.
6. They see themselves as crusaders. They represent their people against the company, which is bound to end in disaster – or the other way around, which is guaranteed to turn everyone into an enemy unmotivated to perform.
7. When pressured to act unethically, they’re afraid to take a stand and do the right thing. Loss of integrity in the eyes of the workers will inevitably result in de-motivation.
8. They fail to adequately communicate laterally other managers, as well as up to their bosses and down to their own team. To be properly motivated, people can’t be kept in the dark like mushrooms.
9. They fail to reach out for help, thinking they have to be all-knowing. Admitting one doesn’t have all the answers can be an important factor in gaining respect.
10. They’re either too direct or too indirect in their dealings with their subordinates. They have a hard time finding a middle ground.

DIGGING DEEPER
Getting the most from your staff is critical. It's hard to achieve high productivity if employees aren't motivated. To find out what you can do, you invited to check out the Executive Report - Motivating Employees: What Every Manager Needs to Know.

3 little ideas that make a great company tick

Here’s a great case study from ReadWriteWeb on how 37signals has become one of the country’s leading software companies.

1. Watch for red flags:

Little words can make all the difference to productivity. 37signals tries to avoid words or phrases that often cause misunderstandings like:

• Can’t:  "We can’t ship the product without a feature."
• Easy: "Your job is easier than mine." Ouch.
• Only: "You only have… to work harder, rebuild the software platform, shoot for the moon."

2. Question your work

To ensure it focused on the right things, the company developed a list of questions as a guide. They include:

• What problem are we solving?
• Is this useful?
• Are we adding value?

3.  Make tiny decisions

Instead of agonizing over huge decisions, the company encourages everyone to break big decisions into a series of little ones. The impact: You gain momentum, you get to celebrate small victories and if you make tiny decisions you can’t make big mistakes.

You can read more about 37signals, including its list of questions to improve workplace productivity here. Or check out the report on the Internet Marketing Report Online blog.

DIGGING DEEPER
Getting new managers up to speed is key to running a successful business. Too often new managers are learning on the job. And that means they make mistakes that can hurt productivity and morale. To give them a head start, get them up to speed with the Executive Report: Turning Good Employees into Great Managers.